Privacy Policy
Effective Date: July 1, 2026
Last Updated: July 1, 2026
1. Introduction
NealsMedCare LLC ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at nealsmedcare.com, interact with our chat widget, or use any of our services.
By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this policy, please do not access our website or use our services.
2. Information We Collect
We may collect the following types of information:
- Personal Identifiers: Name, email address, phone number, and mailing address when voluntarily provided.
- Communication Data: Messages sent through our chat widget, SMS messages, and other communications with our services.
- Device & Usage Data: IP address, browser type, operating system, referring URLs, pages visited, and time spent on our website.
- Cookies & Tracking: We use cookies and similar technologies to enhance your browsing experience and analyze website traffic.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and maintain our services
- To send appointment confirmations, reminders, and operational follow-ups via SMS
- To respond to inquiries and provide customer support
- To improve our website, services, and user experience
- To comply with legal obligations and enforce our terms
- To protect against fraudulent or unauthorized activity
4. SMS / Text Messaging Privacy
When you opt in to receive SMS messages from NealsMedCare LLC (for example, by providing your phone number through our chat widget), the following applies:
- Data Collected: We collect your mobile phone number and any information you provide during the opt-in process for the purpose of sending you automated text messages related to appointment scheduling, booking confirmations, and operational communications.
- No Third-Party Sharing for Marketing: We do not share, sell, rent, or disclose your mobile phone number or any opt-in data/consent to any third parties or affiliates for marketing or promotional purposes. Your mobile opt-in information will not be shared with third parties for their own marketing use.
- Service Providers: We may share your phone number with trusted service providers solely for the purpose of delivering SMS messages on our behalf (e.g., our messaging platform). These providers are contractually required to protect your data and use it only for message delivery.
- Opt-Out: You may opt out of receiving SMS messages at any time by replying STOP to any message. Once you opt out, you will receive a one-time confirmation message and will no longer receive further texts from us unless you re-subscribe.
- Data Retention: We retain your phone number and SMS consent data for as long as you maintain an active opt-in status. Upon opting out, your opt-in consent record is retained for compliance and audit purposes for up to 5 years, but your number is removed from active messaging lists immediately.
5. HIPAA Compliance
NealsMedCare LLC operates in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and 42 CFR Part 2. All protected health information (PHI) is handled, stored, and transmitted in accordance with applicable federal and state regulations. Our systems employ AES-256 encryption for data at rest and in transit, and we maintain SOC 2 Type II certification to ensure the highest standards of data security.
6. Information Sharing & Disclosure
We do not sell your personal information. We may share your information in the following limited circumstances:
- With Service Providers: Trusted vendors who assist in operating our services, subject to confidentiality agreements.
- Legal Requirements: When required by law, subpoena, or government request.
- Business Transfers: In the event of a merger, acquisition, or sale of assets.
- Protection of Rights: To protect the safety, rights, or property of NealsMedCare LLC, our users, or the public.
7. Data Security
We implement industry-standard security measures to protect your personal information, including:
- AES-256 encryption for data at rest and in transit
- SOC 2 Type II certified infrastructure
- Regular security audits and vulnerability assessments
- Access controls and employee training on data protection
While we strive to protect your information, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience and analyze site usage. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain features on our website.
9. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete it promptly.
11. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of certain data processing activities
- Withdraw consent for SMS communications (reply STOP)
To exercise any of these rights, please contact us using the information provided below.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions about this Privacy Policy, please contact us:
NealsMedCare LLC
732 S 6th St #6234, Las Vegas, NV 89101
Phone: (702) 425-6454
Email: [email protected]
Website: nealsmedcare.com